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https://www.hiber.com/complaints
All About Gas complaints policy
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things right as soon as we can, please read our complaints procedure below, and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the work, please inspect the work to ensure everything has been carried out to our usual high standards.
Should you wish to make a complaint, please click on the attached link where you will also find details of our complaints procedure: https://www.hib er.com/complaints
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. You can call us on 0239 247 2789, write to us at All About Gas, 25a South Street, Havant, Hampshire, PO9 1BU, or email us at admin@allaboutgas.uk.com.
We aim to respond within 2 working days of receiving your complaint and, where possible, will provide you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as a member of Which? Trusted Traders, we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction, you may wish to refer your complaint to them. If you wish to do so, please contact Which? Trusted Traders in the first instance on 01179 812 929 or visit their website: https://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/.
